data security

How to protect our customers

Privacy note

What do we do with your personal information?

Financial companies have their own rules and regulations which they follow to share your personal information. Federal law indeed gives the consumers the right to limit information of the customers to work accordingly. Federal law indeed requires us to tell you how we collect, share, and protect various personal information. Please read this notice carefully to understand the task that we do. The types of personal information we collect and share usually depend on the product or service that you have availed from us. This information can include:

  • Social Security number, Driver License and Passport number.
  • Transaction history &processing statement.

Online security

Online Transaction Security

eCheck Merchant is serious about safeguarding your personal information online. As a security measure, you may access your account information online from the eCheck Merchant website only if you have registered with eCheck Merchant Online. eCheck Merchant Online Transaction uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User Ids, Passwords, and account information over the internet. Any information provided to you is scrambled and decoded once it reaches your browser.

Submitting Forms Online

Information provided via electronic forms on the eCheck Merchant website is secure and encrypted in most instances. To be more specific, it is scrambled en route and decoded once it reaches eCheck Merchant. Current versions of various leading web browsers usually indicate when a web page is encrypted for transmission through this symbol. You may also look for the letters "https://" at the beginning of your website URL in your web browser. The "s" means that the web connection is indeed secure.

How to report fraud

I Think I'm a Victim of Fraud

If you're worried that you have compromised your eCheck Merchant account: It's important you speak with us ASAP. The sooner we know the problem, the sooner we can help you. Please call us now! This includes:

  • Checking the Savings Account Number
  • Bank Information
  • PII (Personal Identifiable Information) – such as Social Security or Tax ID Number
  • eCheck Merchant logon information – User ID's or passwords

I Received a Suspicious E-mail

If you think you've received a fraudulent e-mail, but you haven't acted on it: Please forward it to [email protected], So we can find it for you.

You can also mail us at [email protected] or call in this given number

Fraud Information

We recognize how important it is to protect your identity from unlawful use, and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know it is not our practice to ask for your Check2Pay User ID or password in e-mail. Further, you can be assured that it's not our practice to:

  • Send e-mail that requires you to enter personal information directly into the e-mail.
  • Send e-mail threatening to close your account if you do not take the immediate action of providing personal information.
  • Send e-mail asking you to reply by sending personal information.

With those things in mind, please exercise caution when reading e-mail that may appear to have been sent by us. It's an unfortunate reality that criminals continue to devise ways to exploit technology in an effort to rip you off. One increasingly common scam is called "phishing" (pronounced "fishing"), where your personal information is the “catch of the day.”